Workshop Programs

Designed in consultation with you, our workshops cover the medicolegal topics most relevant to your health service and clinical team.

Our curriculum

Areas We Cover

Workshop programs are designed in consultation with you, involving an analysis of the needs of your team and your health service. The topics below represent areas we cover routinely — your program will be tailored to your context and risks.

Elements of valid consent
Informed consent and risk disclosure
Capacity and competence
Consent by minors
Refusal of treatment
Emergency exceptions
Substitute decision-making
Advance care planning
Mental health and compulsory treatment
Research consent
Role of the Office of the Public Advocate & VCAT

Privacy

Confidentiality vs privacy
Legal frameworks and ethical principles
Health Privacy Principles (collection, use, and disclosure)
Use of smart devices and communication apps
Patient rights (access, correction, control of information)
Data security and storage
Exceptions to confidentiality
Privacy in digital health (telehealth, AI, electronic records)
Breaches of privacy (consequences and reporting obligations)

Professionalism and online identity
Risks: privacy breaches, reputational harm, misinformation
Professional standards and codes of conduct
Employer policies, monitoring, and organisational expectations
Use of social media for advertising and public communication
Risk management and best practice
Contemporary issues: AI-generated content, influencers, activism

Clinical Documentation

Principles of good documentation
Legal and professional requirements
Use of AI in healthcare documentation
Governance and ethics

Professional Boundaries

Types of boundaries (physical, social, sexual, financial)
Power imbalance in clinician–patient relationships
Boundary crossings vs violations
Professional standards and codes of conduct
Dual relationships and conflicts of interest
Prescribing to those close to you
Digital and social media boundaries
Prevention and management
Reporting and professional consequences

Challenging Patients

Common presentations (aggression, distress, non-adherence, demanding)
Communication and de-escalation strategies
Boundaries and managing expectations
Safety, risk assessment, and escalation
Cultural and trauma-informed considerations
Documentation and legal/ethical considerations
Practitioner wellbeing and support systems

Complaints

Types of common healthcare complaints
Good practices which reduce the risk of complaints
Open disclosure (communication after adverse events)
Complaint pathways and regulators
Principles of complaint handling
Legal interfaces (negligence, coronial processes, investigations)
Impact on patients, practitioners, and workplaces
Legal protections and risks (apology laws, reporting protections)

Regulatory Frameworks

AHPRA / Codes of Conduct
Health Complaints Commissioner (Victoria)
Health service safety and quality regulators (Safer Care Victoria, ACSQHC)
Victorian public sector requirements

End of Life Situations

Advance Care Directives
Certifying death
Voluntary Assisted Dying
Organ and tissue donation

Workplace Culture

Professionalism, ethics, and conduct
Communication and team dynamics
Safety, quality, and reporting culture
Psychological safety and speaking up
Diversity, inclusion, and cultural safety
Staff wellbeing, burnout, and workload
Conflict management and resolution
Impact on patients, staff, and organisational performance
Contemporary issues: change, technology, workforce pressures

Not sure which topics suit your team? We'll work with you to find out.

Arrange a Needs Analysis